Front
Desk Project (FDP) was initiated by the Punjab government to bridge the gap between
police and public in 2015. Punjab police was facing too much complains and lack
of confidence from public as a friendly service oriented organization. FDP was
aimed to bring educated people in police station to deal with the complainants
by using latest technology to make it easier to lodge a complaint and First
Information Report (FIR). Previously Police manage their records manually but
after initiation of FDP, everything was computerized and easy to follow up a
case in short period of time. A training program of FDP was devised to train
the front desk officers who deal with public. It was initially designed as forty
days training based on computer typing skills and law at police training
centers. This program consisted of basics of Law, typing skills and
motivational lectures. This paper aims to identify the short comings in the
training program i.e. traditional curriculum which doesn’t match with the job
requirement, which requires software training, physiological, behavioral, ethical
trainings and also requires practical exposure. Moreover, exploring the
opportunities to propose a system for the transformation of traditional FDP
curriculum composed of state-of-the-art training methods. The proposed FDP
curriculum has a capacity to enhance capabilities and real time experience for
the trainees. This would also help trainers to automate the course and be
helpful in police working and management.
Front Desk Curriculum Training Management Modernization of Curriculum
Birincil Dil | İngilizce |
---|---|
Bölüm | Makaleler |
Yazarlar | |
Yayımlanma Tarihi | 15 Eylül 2019 |
Gönderilme Tarihi | 7 Şubat 2019 |
Yayımlandığı Sayı | Yıl 2019Cilt: 5 Sayı: 14 |
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